Yes. I AM ALIVE confirmation is to routinely confirm pensioners’ status of aliveness and ensure continued payment of monthly pension.

Internet connectivity may not have been established. Please try again.

Please check your pensioner number again to ensure that you are inputting all required numbers and letters correctly. If you are still unable to proceed please call back to register a complaint.

Very unlikely,  unless you may have inputted the wrong numbers.

If you keep trying without success, please use the fingerprint option. We may need to update your picture on the database.

The picture you have taken is not clear, move to a place with good overhead lighting and ensure that the light is in front of your face or directly above your head then retake.

You may have provided a different phone number to PTAD at verification. Please provide the number used during verification. Otherwise request an update of your profile.

You will not receive a text message. Please inform PTAD of your new phone number to update your file on the database.

Internet connectivity issues, please try again.

Internet connectivity, please try again.

Confirmation will be routine annually. After each successful confirmation, you will be notified by text of your next due date

Yes. You can also log on to https://iamalive.ptad.gov.ng

No. The letters issued by Nigerian Embassy abroad are for diaspora pensioners to verify their identity and location.

The system is carrying out an aliveness check, so when you move your head it is capturing and sending the angle points of your facial features.

No, you do not. Only your PTAD pensioner number and account number is required. PTAD will never ask you for your, BVN, PIN or ATM card number.

Yes you can. Please always ask a trusted person to assist you. The only information required is your pensioner number and account number. DO NOT SHARE any other information.

Yes. You will be suspended from payroll for that month and any other month you miss thereafter. You can however complete the confirmation any day and time immediately after you received the notice of  your “past due” date.

Yes. Your suspension will be lifted automatically and you will be restored to payroll for payment in the next payroll cycle.

Yes. Your arrears for every month/payment cycle missed will be automatically computed and added to your pension for the next month.

Please contact PTAD through our call centre, any of our state offices or our Abuja contact centre.

You can go to a business centre that has a fingerprint device or purchase a fingerprint device for use on your desktop. Go to I Am Alive portal on PTAD website and download the SDK feature.

This may be because your face could not be detected by the system, or your photo on the database is not very clear and needs to be updated.